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Customer Service Culture Audits

Keep your customers and attract new ones. A customer service culture audit can reveal the basics:

• Do you have the characteristics of the WOW factor for customers?

• Do you know the lifetime value of a customer?

• Do you know what customers REALLY want from you?

• Do you know how to handle the different types of customers?

• Do you have a customer value chain?

• Do you have a customer marketing plan?

• Do you have a system for service recovery?

• Do you have a service vision?

These and more questions, including self-assessments, can develop a positive, superior customer service program. Get people to say: “they really do appreciate my business.”

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